Card removal requests
Cards in Kerura are made from Wikipedia articles. If a card is about you and you don't want it in the game, you can object, and we will remove it. You can also report any card that breaks our content rules.
Who can ask
- the person the card is about;
- someone acting for them, such as a parent, guardian or lawyer;
- anyone, to report a card that is offensive, shocking or not suitable for ages 13 and up.
What to send
- the card's title and language, or a link to the card (a share link from the game works);
- whether the card is about you, or why it should be removed;
- if you are acting for someone else, how you are connected to them;
- an email address where we can reply.
If the card is about you, you don't have to explain why you object, but anything you tell us about your situation helps. We don't need an ID document. We only ask for more details if we really can't tell whether a request comes from the person concerned.
Where to send it
Email privacy@kerura.com with the subject "Card removal request".
In the app, you can also use "Report card" on the card's details screen.
What happens next
- We confirm that we received your request.
- We answer within one month, as data protection law requires (GDPR Art. 12(3)), and usually much sooner.
- When we remove a card, it leaves every card pool and is switched off in the game, including in collections where players already have it.
- We keep a short note of the removed article so that it doesn't come back with a later card update.
The Wikipedia article itself
Removing a card doesn't change Wikipedia. If the article contains something wrong or private about you, Wikipedia has its own process: start on the article's talk page, or read Wikipedia's help pages about articles on living people.
Your other rights
You also have the other rights listed in our privacy policy, including the right to complain to a data protection authority.